FAQ

Q: I already placed an order. When will it ship?

A: Your order will ship by the next business day after it is placed. See the shipping page for more information.

 

Q: I would like to change my order. What do I do?

A:Please e-mail us at [email protected].

Q: I would like to change the shipping details of my order. What do I do?

A:Not a problem! Please e-mail us your order change at [email protected] and reference your order ID #. 

Q: I would like to return my order. What do I do?

A: You can return your order up to 30 days after receipt of the item for free for store credit or an exchange, or $2.95 for credit back to the original payment source. It may take 7 to 10 days for your payment to post to your account. No returns will be accepted more than 30 days after receipt of an item.

To process your return, visit https://blankietails.com/a/returns and please have your order number ready so that we can send to you a pre-paid return mailing label.

Q: Who do I contact for wholesale information?

A:Please email [email protected] for additional details. 

Q: I would like to review Blankie Tails® for my blog/website. Who do I contact?

A:Please email [email protected] for more details and complimentary image use.